Field service management software

Make the best use of what you have – employees, vehicles and equipment. Keeping your mobile workers organised and on track can be a challenge – no matter what industry you’re in. The right field service software can help you organise and grow your mobile business.

Make the best use of what you have – employees, vehicles and equipment. Keeping your mobile workers organised and on track can be a challenge – no matter what industry you’re in. The right field service software can help you organise and grow your mobile business.

Turn chaos into control

Better awareness

Knowing your fixed and variable costs, along with available resources and job requirements, you can schedule and assign jobs to the right person, at the right time.

Dashboards

An online dashboard that allows you to view your entire workforce in near real time, and help improve your mobile strategy.

Productivity

Determine not just the best route between two points but the best order to complete the day’s work orders.

Fast reporting

Turn regular paper forms into electronic ones that technicians can complete on the go. Automated reporting can save time and give you quicker access to your data.

All your paperwork in one digital place

Everything you need in one place to get the job, do the work and get paid. Save time, reduce admin overhead and minimise data entry errors.

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Job scheduling, simplified

Job scheduling software simplifies the process of finding a time that suits both you and the customer – and then arranges all those jobs in the most efficient order for your mobile workers.

Search thousands of available time slots in a matter of seconds, factoring in all the relevant data about your running costs and resource availability (drivers and vehicles), to help you choose the most cost-effective time to book in a new job.

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Put mobile workers on the right path, right from the start

Have a mobile worker’s jobs delivered direct to their mobile device. Right from the start of their shift they’ll know exactly what they’re doing and where they’re going. Include all the information they need about each job including specific customer requests and turn-by-turn navigation.

See how the Verizon Connect platform can optimise your workflow
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Bring your own device

Empower your workers with fully-featured work order management software that’s compatible with the smartphones and tablets they already use. Jobs can be added, updated or reassigned, and then automatically synchronised with your back office database.

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Match your forms to your job needs

Job forms can be customised to match the exact needs of each work order – collect relevant information such as site details, photographs and customer signature verification and upload it to the back office.

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Faster turnaround on paperwork

Have a mobile worker’s jobs delivered direct to their mobile device. Right from the start of their shift they’ll know exactly what they’re doing and where they’re going. Include all the information they need about each job including specific customer requests and turn-by-turn navigation.

Be more productive by simplifying, organising and managing your day to day operations.

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Make a great plan even better

Historical work performance is reviewed automatically and analysed to help you optimise operations, reduce unnecessary kilometres and keep technicians on time.

Review the day’s performance to make sure optimised plans are workable and discover opportunities to fine-tune tomorrow’s plan. Help your drivers to be even more efficient, and service more customers in less time.

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Within 15 minutes we will show you how our platform can best fit your business objectives.

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Features

Works offline

Completed DVIR form data entered offline is automatically synchronised as soon as the device connects to the internet.

Data security

Driver IDs, logins and restricted access means customer data is secure, and safely backed up in carrier-grade data centers with full reporting options.

Electronic signatures

Proof of Service forms can be electronically signed using their touch-screen device and stored securely for audit purposes.

Flexible forms

DVIR forms can be customised to meet the specific needs of any equipment or vehicles being inspected to improve usability.

Meet tough SLAs

Keep customers happy and win more business by more easily accommodating specific customer needs including strict time windows.

Cloud-based reporting

Access all your customer records, including quotes, invoices, job reports and work history, using a secure web portal.

Location aware

GPS hardware collects location data as well as movement to automate change of status for accurate reporting.