How fleet management helps field services companies

Few things are more frustrating than unexpected loss of service. An electricity outage, a boiler breakdown, a water leak… when something goes wrong it is nearly always an emergency in the eyes of your customers. Responding to these situations quickly is not only vital to them, it is crucial to your business – those that deliver the resolution fastest often secure the biggest fanbase.

GPS tracking gives you the precise location of your vehicles, enabling you to quickly deploy the nearest available engineer to the most pressing problem. And with Live Map and en route tracking, you can reassure your customers that your team is on its way, providing accurate ETA’s and keeping your drivers one step ahead with optimal routing and traffic monitoring.

The service industry has a unique challenge in that often the fastest provider is considered the best provider. While this is an unavoidable fact, being fast to site does not need to be at the expense of driver safety. Total fleet visibility, accurate routing and in-the-moment tracking can all help to ensure that drivers make it to their destination in the quickest way possible, and monitoring undesirable behaviour such as speeding, harsh braking, dangerous cornering and ‘off piste’ routing mean that your drivers’ safety, your assets security and you company’s reputation is never at the expense of speed.

Increasing productivity whilst reducing operating costs is a common challenge amongst all industries. In the services sector, it is magnified by the need to meet multiple customer expectations in multiple locations quickly, often 24 hours a day, 7 days a week. GPS vehicles tracking provides visibility into vehicle location, fuel usage, speed and mileage, and other insights into driver behaviour enabling service companies to reduce operating and capital costs by knowing immediately where those costs are greatest and excessive.

Vehicle idling is often a big potion of a fleet operating costs – by knowing where your drivers are, and when the vehicle is idling unnecessarily you can flag when this is not appropriate and coach on better driver habits. And when your drivers should not be driving, you can set up alerts to show out of hour and unauthorised vehicle usage, helping to drive down unnecessary mileage and vehicle maintenance costs.

Flexible planning tools help you meet specific customer service level agreements (SLAs) including multiple shifts, service windows, driver or vehicle attributes. Use GPS location to navigate between jobs, prioritise work orders based on proximity or help dispatch and allocate resources efficiently. Smartphone and tablet friendly to minimise hardware costs and improve usability for mobile workers.